Hearthside Distributors Reviews and Complaints
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Hearthside Distributors Reviews
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Hearthside Stay away
Hearthside Distributors Consumer Complaint
After almost a year of trying to deal with this company through phoning and emailing, I'm left to lodging my opinion here. I've dealt with sales, shipping and receiving, customer service, and the president of the company. I requested instruction for getting and... More...
(Online Shopping) -
Hearthside
Hearthside Distributors Consumer Complaint
Merchandise received damaged or not received at all and company does nothing. STAY AWAY. Intend to file complaints with BBB, TN State Attorney General's Office. They won't be in business for much longer. Read their reviews elsewhere. Everyone has same bad... More...
(Online Shopping) -
Customer Service
Hearthside Distributors Consumer Complaint
This company took my 798 dollars and I have NOTHING from them at all but heartache. Stay away from them. I ordered the wrong fireplace from them called and told them and they have kept my money with no response to me, my credit card company or the Better Business Bureau of... More...
(Online Shopping) -
Company return policy never to help customer.
Hearthside Distributors Support Ticket
Ordered some parts in error online because parts picture and/or detailed description was not available. Items were not as expected once shipment received. Then no chance what so ever to get a refund because of company return policy. They now have my money and the products I... More...
(Online Shopping) -
Consumer BEWARE!!
Hearthside Distributors Consumer Complaint
Hearthside Distributors is by far the worst internet company I have ever worked with in ordering equipment. BEWARE of the fine print in their terms and conditions statement. There is no such thing as "consumer is right" with them. All responsibility is on the... More...
(Online Shopping) -
Horrible customer service
Hearthside Distributors Consumer Complaint
Think twice before ordering from this company. You would think by looking at the website that this company would have it's act together. No one answers their customer svc lines and their reps are remote and not at the location. Therefore they never get back to you... More...
(Online Shopping) -
Worst Customer Service EVER!
Hearthside Distributors Consumer Complaint
My order from Hearthside was delivered badly damaged. It took over 2 MONTHS to receive a working replacement that they are now trying to charge us for twice. I have spent countless hours calling, emailing, etc. with very little response and absolutely no apology out of... More...
(Online Shopping) -
complaint for terrible service
Hearthside Distributors Support Ticket
Dawn McDaniels sent the wrong product. Hearthside, the service department and the Onwner of Hearthside has ignored my emails and telephone calls. I have spent of 20 hours of phone calls and letters to Hearthside, meeting the shipping company, talking with dispute department... More...
(Online Shopping) -
Horrible Service
Hearthside Distributors Consumer Complaint
Service Department and the Owner of Hearthside ignores emails and telephone messages, overcharged me twice, refused to deal with the issues, complicated my Credit Card Service for three months, and has ignored my written request to replace faulty parts. We now have charges... More...
(Online Shopping) -
Hearthside - Crummy Customer Service
Hearthside Distributors Consumer Complaint
The customer service at Hearthside Distributors is VERY poor. Their website is confusing - we ordered a fireplace with doors and a frame. As their website is very confusing, we ordered the wrong doors (they didn't fit) and when we tried to return them, we were charged a... More...
(Online Shopping)
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