Gems TV Consumer Complaints

Is this your Business?

Claim your Business Page and access your free MeasuredUp Company Tools
CLICK HERE

Companies are able to:
- Monitor your Business Page
- Immediately update business information
- Announce timely news, events and promotions
- Privately connect with and message customers
- Receive email alerts of new reviews and questions

Gems TV Reviews

Subscribe: RSS 2.0 - Atom 1.0

rip off--in my opinion

Gems TV Consumer Complaint
My 78 year old mom got hooked and in 6 weeks bought $17,000 worth of their overpriced stuff. I'm sure the "retail price" of their "bargains" has NEVER been paid! Because of her dementia, I was told they would make exception and accept return. Spent... More...
(Shopping, Stores)
gemstvstinks Add a Comment
Gems tv customer review and complaint

Gems TV Consumer Complaint
I have also had problems with Gems TV, their customer service reps are rude and you really need to be careful with the quality. I received a pair of earrings and thought they were beautiful. I put them in a drawer and did not wear them for about a month. I realized when I... More...
(Shopping, Stores)
mjbwsb Add a Comment
Purchase

Gems TV Consumer Complaint
They have terrible customer service. I made an order of 5 rings in one night and decided the next day that it was impulse buying and called them to cancel. They were not very helpful and said that my order had been processed and that it's on it's way. However, the... More...
(Shopping, Stores)
nbreya Add a Comment
Buyers Beware

Gems TV Consumer Complaint
I have been watching Gems TV for well over a year I finally turned 18 and got my own credit card I came into some money early this year and started buying a gift for a pen pal overseas for her sixteenth birthday she loved it and I decided since the gift looked alright I would... More...
(Shopping, Stores)
whatapagne Add a Comment
cut it out with bead carats.

Gems TV Consumer Complaint
Something I find highly disturbing and quite frankly annoying while watching jewelry being sold on the telly, is when they announce carat weights of get this...a beaded necklace...HUH? In addition, the presenters go nuts over the fact that you're getting “SO MUCH... More...
(Shopping, Stores)
pinkpanther Add a Comment
purchased

Gems TV Consumer Complaint
My main complaint at this time is I havent recived a thing about my purchase and I cant click on the complint department More...
(Shopping, Stores)
Mundy Add a Comment
bad quality jewelery

Gems TV Consumer Complaint
i will never buy jewelery from gems tv again, due to very bad customer service. i returned 2 rings where stones had fallen out (having only worn them 5 or 6 times) and earrings where the back fell off. they said they were out of the 180 days guarantee, surely quality jewelery... More...
(Shopping, Stores)
baileydog1 Add a Comment
Not Happy With GemsTV

Gems TV Consumer Complaint
I purchased A Morganite Ring From GemsTV. I asked the phone Rep to send the ring in a size 8 as that is what I wear. They told me they couldn't do that. I would have to send it back to them after receiving it for sizing. This is stupid and expensive, so I took it to my... More...
(Shopping, Stores)
bmontante Add a Comment
Quality Issues

Gems TV Consumer Complaint
I have purchased over $3,000.00 from Gems TV and returned nearly half due to poor quality. Often gems have much lighter color and clarity than shown on TV, several have had very poor faceting. Most rings have skinny little wimpy bands that the presenters say are... More...
(Shopping, Stores)
sueinoregon Add a Comment
worst customer service ever

Gems TV Consumer Complaint
I will NEVER shop at gems tv again. They have horrible customer service! They refused to return my money for 2 rings that I bought, but returned back to them. They said I cut the tags off of the rings, so I couldn't return them. However, I did NOT cut the tags off of... More...
(Shopping, Stores)
lavablue Add a Comment
quality is poor

Gems TV Consumer Complaint
I just purchased an amethyst ring from GemsTV. On TV, the color was a rich purple. The ring I received is a pale, washed-out color. Terrible quality. Back it goes. They do state in their policies that if you return too much, they will refuse to let you order. But if the... More...
(Shopping, Stores)
louie Add a Comment
Treat Employees terrible

Gems TV Consumer Complaint
Gems TV treats their employees terrible. More...
(Shopping, Stores)
katherine3 Add a Comment
Promoting Crummy Diamonds

Gems TV Consumer Complaint
THEY ARE PROMOTING CRAPPY DIAMONDS TO IGNORANT PEOPLE. I am watching GemsTV show right now, and just heard the host say "I AM PROUD TO SAY THAT THESE DIAMONDS ARE "I" IN CLARITY AND "I IN COLOR....THEY ARE NEAR COLORLESS" Do they think we are... More...
(Shopping, Stores)
riley15 Add a Comment
SLEAZY!!

Gems TV Consumer Complaint
I have several items from GemsTV and considered myself a loyal customer. The presenters always encourage you to do your Christmas shopping in advance, buy things when you see a good deal and "put them away" for later gifts. The problem with that is you... More...
(Shopping, Stores)
Lesley Add a Comment
Poor Customer Service is their Specialty

Gems TV Consumer Complaint
I have made several purchases from GemsTV. Some items I kept, others I returned and received a refund. Recently, I sent back an item and GemsTV sent it back to me saying "it had been altered from its original condition". Yep - I removed the items tag and that was... More...
(Shopping, Stores)
nelsfive Add a Comment
Lies! Ring resized and returned within 10 business days.

Gems TV Consumer Complaint
Gems TV customer service very frustrating and resizing offer misleading. "Your ring will be resized and returned to you within 10 business day" I think you can tell what my complaint is about. It's been more then 10 business days and I still have no ring.... More...
(Shopping, Stores)
Justintime Add a Comment
Another Horrible Experience With Gems TV

Gems TV Consumer Complaint
I can't begin to tell you the frustration in dealing with Gems TV, especially with the Customer Service Team Lead. I have a legitimate request to receive reimbursement for my shipping and handling on returned defective items, but I am being refused this refund. Since I... More...
(Shopping, Stores)
Mistreated Add a Comment
Poor Customer Service / Business Practices

Gems TV Consumer Complaint
My shopping experience with Gems TV USA started off well but declined very quickly. On the Gems TV broadcast, they continuously promote the "30 Day Money Back Guarantee, return for ANY reason, and their risk free shopping". If you follow this policy and have a high... More...
(Shopping, Stores)
Mistreated Add a Comment
Buyers beware! They do lie about...

Gems TV Consumer Complaint
Buyers beware! They do lie about 30 days return policy. They sent me the wrong wring which I cut the tag to try and realized it was yellow instead of white god. I shipped it back the next day (insured). Three weeks went by & after sending them an e-mail they replied that... More...
(Shopping, Stores)
Azam Add a Comment