Gems TV Comments

ECONOMICAL says: (2 weeks ago)

0  

I PURCHASED A FEW ITEMS AND FOUND THEM TO BE PRETTY NICE ESPECIALLY FOR THE PRICES. GET MANY COMPLIMENTS ON MY PURCHASES, AND I DON'T DIVULGE THE PRICING, KEEP THEM GUESSING. RETURNED A COUPLE ITEMS AND MY CREDIT PROCESSED QUICKLY. THEY ARE VERY CLEAR ABOUT "DO NO REMOVE TAG", SO I DON'T UNDERSTAND THOSE NEGATIVE REMARKS FROM OTHER CUSTOMERS ABOUT NOT BEING REFUNDED IF REMOVED. HOW CAN YOU NOT NOTICE SOMETHING IS YELLOW AND NOT WHITE "AFTER" YOU REMOVED THE TAG...THAT'S PRETTY DOUBTFUL, AND I WOULDN'T HONOR THAT RETURN UNDER THAT EXCUSE. I'LL CONTINUE TO PURCHASE AS LONG AS THEY CONTINUE TO AIR ON CHANNEL 77 IN MY SOLANO COUNTY.

Beets says: (4 months ago)

0  

I think Gems TV should have a cat-
alog for people like myself who don't have credit cards,so we can
order and pay by money order.

Kohlie says: (4 months ago)

0  

I just purchased a blue diamond 18K white gold ring and I love it! So much so that I brought a few more rings over the weekend. My diamond was beautiful, the gold stunning.

But after reading these reviews I am just a tad bit nervous.

They seem to have a lot of fun on the show, but the people who answers the phone could use some customer service training.

FSU2006 says: (5 months ago)

0  

While I do shop a little bit at Gems TV, I want to post a BUYER BEWARE regarding their web games: The prices on the webgames are a bit higher than if you do a search through their online catalog (marked "Sales" on their site). I just got stung for a $7 price difference because I forgot to do my homework after I added an item from the webgames to my cart. I double checked this discovery on a different item -- it was $1 less in the catalog than in the webgame. So, the differences don't seem to be too great and may not matter a whole lot to some people, but $7 could just about pay for the shipping of the item.

Sparklies says: (5 months ago)

0  

I have purchased more jewelry than U should have from GemsTV but after I had some of my first over $100 purchases appraised by an independant appraiser. Most things appraised 2 times higher and above. On one piece the appraiser even was surprised by the quality of the piece and asked where I had gotten it. As for returns I have never had an issue - they tell you not to remove the tag. I try wearing the rings wiht the tag tucked under the band to see if I like it enough to keep it. As for the policy I can understand it - how will they know it you are returning something they actually sold you. I even had a gem missing from a bracelet that I knew I was keeping and had it fixed and returned with no problems. Considering the jewelry I have purchased at stores and on trips around the world - I think the quality is good for the price.

Chrisisme says: (7 months ago)

0  

I have also had problems with GemsTV. But I was taken care of pretty quickly by Janet in their Customer Service Department. I did have my gem appraised and it was worth more than I paid. Just don't forget not to remove that stupid tag on the ring you bought or you cannot return it. And yes it does state very clearly in the paperwork not to remove it. I was just so excited to get my ring that I tore it right off. My fault but I still feel it is a stupid policy.

curious says: (7 months ago)

0  

I haven't seen any comments about the quality of their gems. Has anyone had any of their purchases appraised? If so, are the items as represented on the show?