Firestone Complete Auto Care Reviews, Complaints and Compliments

Ally1003 says: (3 months ago)

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My auto recently failed an emissions inspection so I took it to Firestone for an assessment. They told me I needed a new sensor and cadillac converter for $1100. I spoke with my brother who said if I ordered the parts, he would install free-of-charge. The parts costs me $300. After removing the old cadillac converter, my brother told me there was nothing wrong with it; it was the sensor that was bad. I do not plan on using Firestone again for future mechanical repairs.

doityourselfman says: (7 months ago)

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Firestone: Misleading, Deceptive, Dishonest 1 complaints
Business Rating
Unrated

doityourselfman14533
Posted the following Complaint
July 16, 2005 00:00:00Firestone: Misleading, Deceptive, Dishonest



We took our 1997 Mercury Mountaineer to Firestone service center at 14089 New Halls Ferry Rd. for brakes, we were told that we needed a left front hub assembly. This is a two wheel drive Mountaineer and has no hub assembly. I knew that and anyone putting brakes on would see that while installing brakes. We were told that it would cost $333.40 to have repaired .I had the service person put brakes on and no other repair. After the brake repair I was told of the hub issue again, that tells me that Firestone is willing to over charge knowing after doing repairs to the brake system that it had no hub. I have a copy of the recommended service paper. I took the same Mercury to Dobbs Service Center to see what they would tell me, I was told what I knew, I needed my bearing repacked or replace seal and bearing at a cost of between $60.00-$100.00 .This is a fact,only four wheel and front wheel drive vehiciles have hubs.

I e-mailed (COMPLAINTS.COM_FORM_MAIL_67514# wrote :Tracking number FT20050319_0000000023 Reference #1004312
Tracking number: FT20050319_0000000023
Reference #1004312)

I was told to take my vehicle to another Firestone service center 530 N highway 67 to have it inspected to see if my truck was rear or four wheel drive.It was inspected by service tech. and vehicle had no hub. I later was told that it was a computer error.I filed a complaint with the Attorney General of Missouri.Complaint#cf2005-06209.It is clear to me and anyone this was a ripoff waiting to happen.I know better,I would bet you others were ripoff big time. My wife took the truck in and you know what happens to ladies trying to get service.This was not a computer error this was misleading and not being honest.Contact me and I will tell it all Dewey
florissant, Missouri
U.S.A.
Complaint has been filed with the BBB of Eastern Missouri & Southern Illinois

thanksbutnothanks says: (9 months ago)

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I was told I needed a COMPLETE brake overhaul by them for $648. My brake pads would need replacing as well as my rotors turned and I needed calipers. Well, I had another mechanic look at it and was told that after 59,000 miles on these pads, I have not use 50% of them. As a matter of fact, the other mechanic said that I did not need any of those repairs.
I called Firestone back and the store manager Bill said that the guy was new and that he did overcharge me for the labor and upon looking at the estimate my brakes where okay. However, I still need the rotors and calipers.
I had a similiar issue with Tire Plus...they are owned by the same people. I will never give Firestone another dime.

Reggie350 says: (1 year ago)

 -1

A good frien of mine took her Jeep into the Watsonville Firestone store for a squeking belt. $1400 dollars later they charged her $600 for a re-manufactured AC compressor that one could purchase new for $300, $100 for a $30 dryer, and triple the price for the idler pully. And they never replaced the squeking belt. Never do business from them.

suzannasinister says: (1 year ago)

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When I applied for my Firestone Credit Card my Daughter was made an authorized user. The reason for this action being taken was because I am housebound and 99 years old.
My Daughter does the shopping, car care, paying bills, and all other business transactions for me due to my inability to write or see or hear in my advanced age, she is typing this for me as I dictate. I thank heaven for her everyday, I would be in a senior citizens center or worse if it were not for my daughter.
Today when she went to pick up my car from having repairs in one of the local Firestone locations your credit department denied my credit card because I was not in the store.
It was explained at the time of application that my daughter would be the one bringing the car in for repairs.

I am tempted to cancel my credit card with your company and begin using a reputable company for futher repairs and all other maintainence on my automobile in the future.
Due to being housebound it is necessary for my daughter to continue caring for my business affairs. What will it take to have her added as an authorized user short of my having to be transported with my wheelchair, IV stand, oxygen tank, and hospital bed to the local Firestone store?

mara says: (1 year ago)

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I did A/C service after doing diagnostic tests (Costed about 180 dollars). Then they said i had to change hoses and I did, total cost came around 400 dollars. After one week again my AC didnt work. Then I took it there and they said I need to change another hose. This time they said I have to spent 300 dollars. THen i realized that they are not good mechanics and one more thing is they would attract with "FIRESTONE CREDIT CARD". Dont apply those credit cards, it will suck u.

LIFIRESTONE says: (2 years ago)

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FIRESTONE COMPLETE AUTO SCAM NEVER DO 1/2 THE WORK PAID FOR .. THE ONLY THING THEY FLUSH IS YOUR MONEY.. DISTRICT MANAGER JOHN HUSTER FROM LONG ISLAND ALLOWS THE CUSTOMERS TO BE DEFRAUDED .. ITS A SHAME THEY CHARGE FOR SERVICES NEVER PERFORMED... SAD FOR FIRESTONE

SuzieR says: (2 years ago)

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I had a repair done on my old car in LR AR. They tried to sell me $2,000 worth of work on a car that is worth $800 on a good day. They are crooks. They charged me $21.00 for the inspection to look for things that I did not ask for, did not want and did not need. In addition, I asked for the parts they took off it and they gave me some run around answer, but not the parts. I felt that I wa charged too much money. I think they are crooks who take advantage of anyone they can and God help a single woman.