EXTRA SPACE STORAGE Reviews, Complaints and Compliments
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EXTRA SPACE STORAGE Reviews By Product
EXTRA SPACE STORAGE Reviews
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Reservation
EXTRA SPACE STORAGE Consumer Complaint
I recently reserved a unit online with Extra Space Storage in Fredericksburg, VA. I had planned on moving an the end of the month because my current storage provider has mouse problems. After securing my credit card and making the reservations I believe it was three or four... More...
(Miscellaneous)
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Do yourself a favor, try another storage place
EXTRA SPACE STORAGE Consumer Complaint
I have heard some horrible stories about this shameful outfit....Report them to BBB anyone who has be robbed by this nightmare of a company. Then call channel 2 and complain. Or channel 4 or channel5... Some of them have an investigative service and they will stop the bull... More...
(Miscellaneous)
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they make my day
EXTRA SPACE STORAGE Consumer Review
I had a very tought time with the economy and as a result i was looking to rent a storage to fit my one bedroom apartment i found a perfect one i will said everything was up to my expectation ,the staff was very profesional the level of assistence was great .,the facility was... More...
(Miscellaneous)
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Rates
EXTRA SPACE STORAGE Support Ticket
I am paying $70 a month more than the tenant next to me in the same sized unit. You claim to be dedicated to maximum customer satisfaction. Is this any way to insure that? And NO I DONT want to hear the spiel about how my neighbor got an... More...
(Miscellaneous)
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RIPOFF
EXTRA SPACE STORAGE Consumer Complaint
I have had an account for over 6yrs.
Rent was recently raised to 240+ per mo. on my unit. Talked to another tenant with the same size unit and found they only pay 170 for theirs. sign on the wall in the office says they are dedicated to maximum customer satisfaction. Are you... More...
(Miscellaneous)
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I'm loving my Extra Space
EXTRA SPACE STORAGE Consumer Review
After calling 4 other storage places we finally called the 800 #. I told the 800# I was going elsewhere because of price. With in 5 minutes of hanging up, Darlene from the actual B street location called me. She was so Friendly and really appreciated me even thinking to call... More...
(Miscellaneous)
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Extra Space Storage
EXTRA SPACE STORAGE Consumer Review
I have had Extra space storage for more than two years . I haven't had not one complaint since I decided to place my unused items from my house there.My only wish is that from time to time they should run a deal for continued customers.Either way I am very happy with my... More...
(Miscellaneous)
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Do not use these guys
EXTRA SPACE STORAGE Consumer Complaint
I had extraspace storage in San Bernardino CA for six months. I vacated my unit after giving appropiate notice and left the unit imaculate. They then took out another month's rent unauthorized after I had vacated. I have been fighting with them for fifty days to get my... More...
(Miscellaneous)
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Unexpected rate increases
EXTRA SPACE STORAGE Consumer Complaint
As detailed before, Extra Space Storage will increase rates three times in a year. This is just ridiculous, and shows a complete lack of trustworthiness on the part of the company. More...
(Miscellaneous)
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Nice Clean and friendly
EXTRA SPACE STORAGE Consumer Review
Good facility. Clean and convenient. Staff was friendly and helpful. Best price in the area for storage. More...
(Miscellaneous)
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Rate Increase
EXTRA SPACE STORAGE Consumer Complaint
Rates will increase after 5 months and then 9 months - but will not tell you when you move in. My rates were increased so much that I could move to a nicer storage company that actually had more secure access and air conditioning! Read the fine print - they can increase your... More...
(Miscellaneous)
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Run the Other Way
EXTRA SPACE STORAGE Consumer Complaint
I have a storage unit and they are saying my account is past due. It definitely is not. Specifically, they say that my payment for August was not made. My payment is made directly from my checking account, and my account shows that payment was made at the end of July for... More...
(Miscellaneous)
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Do Not Recommend!!!
EXTRA SPACE STORAGE Consumer Complaint
I would highly recommend staying away from this company. I had a disturbing experience with their Plymouth Meeting Location. They are an inflexible and insensitive company with little regard for their customers. The only thing they seem to care about is collecting money. There... More...
(Miscellaneous)
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Great service
EXTRA SPACE STORAGE Consumer Review
I am renting a storage unit at the Extra Storage in Nashville just off Haywood Lane and Antioch Pike.
The owner/manager was of great help and lives close to the Storage Center. He is able to see who comes and goes from his house and because of this, I feel comfortable with... More...
(Miscellaneous)
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Misleading
EXTRA SPACE STORAGE Consumer Complaint
A laid back pleasant staff who is not interested in providing outstanding service.
1. When received quote over phone, no mention of additional insurance fees.
2. Free use of truck took weeks to book in advance & when I drove to location to pick up reserved truck, it was... More...
(Miscellaneous)
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auctioned!
EXTRA SPACE STORAGE Consumer Complaint
I'm still waiting for the district manager of extra space storage in the ny/nj region to return my call and explain how they auctioned my belongings and what they plan to do to get it back. More...
(Miscellaneous)
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Outrageous increases
EXTRA SPACE STORAGE Consumer Complaint
Lost my house, moved all my stuff in and got the best rate around. Every three months, I got a letter saying the rent was going up by $10 each time. Now the same unit that was the best deal six months ago is the highest around. I'm moving out and telling EVERYONE not... More...
(Miscellaneous)
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Lousy Manager
EXTRA SPACE STORAGE Consumer Complaint
Moving out of my unit I filled out the little "move out notice" card and put my move out date as 2/18. My bill was due on the 14th. My fiance moved us out early on the 13th, did the walk through with the manager and made sure the unit was empty, went back into the... More...
(Miscellaneous)
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extraspace storage
EXTRA SPACE STORAGE Consumer Review
I recently had the need for a storage unit.I contacted the Extraspace facility on Tesson Ferry Road which was recommended to me by a friend and found the managers to be very helpful. The had me come to the location to look at a couple of different units so that I could decide... More...
(Miscellaneous)
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You will be fingerprinted and treated with contempt - no it's not prison - it's Extra Space Storage!
EXTRA SPACE STORAGE Consumer Complaint
This company is a piece of work! I am an existing customer, with the unit in my wife's name. For a second unit, they wanted me to fill out an application (fine!), but they wanted to fingerprint me (no way!). It's their policy! No way I am letting some random business... More...
(Miscellaneous)
EXTRA SPACE STORAGE Comments