EXTRA SPACE STORAGE Consumer Complaint
I had been at the Auburn Blvd. facility in Sacramento for two months when I discovered what the manager and employees already had known for months prior ---- they hadn't maintained their units and a number of them were leaking from the roof - in fact, one could easily see... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
Got a unit at the Everett, MA store on 10/09. Went to pay my monthly fee on-line for the Month of March 2010 and saw my rate had increased 10%! Went straight to the office and the manager told me they do a "revision" every 5 Months on the market and adjust the rate... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Review
Extra space says it all it really has made a differnece in our homes space and storage needs. The price is great also for the money. The staff is polite and the units are in well lit areas, with great security. More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
We rented a unit because it was the best rate when we shopped around. Since just over a year, the rate has increased a total of 27%. We don't know how that can be justified, but at least now we can shop around for a better location in the new price range. More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
I have a long, long string of complaints against this place, where I had a storage space for 12 years. I'm going to write about only one of them here.
A $5 piece of flashing would have saved me a lot of hassle after I accidentally spilled a big bunch of personal... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
I recently reserved a unit online with Extra Space Storage in Fredericksburg, VA. I had planned on moving an the end of the month because my current storage provider has mouse problems. After securing my credit card and making the reservations I believe it was three or four... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
I have heard some horrible stories about this shameful outfit....Report them to BBB anyone who has be robbed by this nightmare of a company. Then call channel 2 and complain. Or channel 4 or channel5... Some of them have an investigative service and they will stop the bull... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Review
I had a very tought time with the economy and as a result i was looking to rent a storage to fit my one bedroom apartment i found a perfect one i will said everything was up to my expectation ,the staff was very profesional the level of assistence was great .,the facility was... More... (Miscellaneous)
EXTRA SPACE STORAGE Support Ticket
I am paying $70 a month more than the tenant next to me in the same sized unit. You claim to be dedicated to maximum customer satisfaction. Is this any way to insure that? And NO I DONT want to hear the spiel about how my neighbor got an... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
I have had an account for over 6yrs.
Rent was recently raised to 240+ per mo. on my unit. Talked to another tenant with the same size unit and found they only pay 170 for theirs. sign on the wall in the office says they are dedicated to maximum customer satisfaction. Are you... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Review
After calling 4 other storage places we finally called the 800 #. I told the 800# I was going elsewhere because of price. With in 5 minutes of hanging up, Darlene from the actual B street location called me. She was so Friendly and really appreciated me even thinking to call... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Review
I have had Extra space storage for more than two years . I haven't had not one complaint since I decided to place my unused items from my house there.My only wish is that from time to time they should run a deal for continued customers.Either way I am very happy with my... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
I had extraspace storage in San Bernardino CA for six months. I vacated my unit after giving appropiate notice and left the unit imaculate. They then took out another month's rent unauthorized after I had vacated. I have been fighting with them for fifty days to get my... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
As detailed before, Extra Space Storage will increase rates three times in a year. This is just ridiculous, and shows a complete lack of trustworthiness on the part of the company. More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
Rates will increase after 5 months and then 9 months - but will not tell you when you move in. My rates were increased so much that I could move to a nicer storage company that actually had more secure access and air conditioning! Read the fine print - they can increase your... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
I have a storage unit and they are saying my account is past due. It definitely is not. Specifically, they say that my payment for August was not made. My payment is made directly from my checking account, and my account shows that payment was made at the end of July for... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
I would highly recommend staying away from this company. I had a disturbing experience with their Plymouth Meeting Location. They are an inflexible and insensitive company with little regard for their customers. The only thing they seem to care about is collecting money. There... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Review
I am renting a storage unit at the Extra Storage in Nashville just off Haywood Lane and Antioch Pike.
The owner/manager was of great help and lives close to the Storage Center. He is able to see who comes and goes from his house and because of this, I feel comfortable with... More... (Miscellaneous)
EXTRA SPACE STORAGE Consumer Complaint
A laid back pleasant staff who is not interested in providing outstanding service.
1. When received quote over phone, no mention of additional insurance fees.
2. Free use of truck took weeks to book in advance & when I drove to location to pick up reserved truck, it was... More... (Miscellaneous)
if you are a business becareful doing business with them - they don't keep their word on making sure the ac works - but they will make sure to increase your rate.
they are terrible they steal from units and they treat their people like crap - they raise the rate after 3 months to make more money and don't address customers issues. They also don't treat hispanics very well within the company
The value of the storage units was far better than competing companies! Access to the yard was simple and has wide drive aisles to permit car doors to be open while other vehicles drive by.
The staff was always friendly, knowledgeable of policies and conditions of rental terms and always treated one with the most respect.
Despite the always blowing New Mexican winds, the property was clean and free of trash and blowing leaves! The dumpsters were adequate in size and could accommodate the usual daily trash without overflowing. I was very satisfied.
I had no trouble moving between storage units when I needed to downsize square footage and moving out was very easy with one visit to the office! NO hassles, no frustrations!
The value of the storage units was far better than competing companies! Access to the yard was simple and has wide drive aisles to permit car doors to be open while other vehicles drive by.
The staff was always friendly, knowledgeable of policies and conditions of rental terms and always treated one with the most respect.
Despite the always blowing New Mexican winds, the property was clean and free of trash and blowing leaves! The dumpsters were adequate in size and could accommodate the usual daily trash without overflowing. I was very satisfied.
I had no trouble moving between storage units when I needed to downsize square footage and moving out was very easy with one visit to the office! NO hassles, no frustrations!
Truly a sorry excuse for a storage facility. New manager started charging outrageous late fees, as much as my monthly payment. It got to the point where I told them I'd rather they burn all of my belongings than put me through this ordeal.
I have a comment about Extra Space. They lie to customers, lie about security, raise rent even in our current economic state, and screw over good employees while praising the rude ones. Used to work there but cant get high in company, only reason I can see is that I'm not Mormon. Morons.
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