DirecPath Reviews, Complaints and Compliments
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DirecPath Reviews By Product
DirecPath Reviews
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HORRIBLE
DirecPath Consumer Complaint
DirecPath has the worst customer service. After three months of trying to get my bill credited for service not rendered I finally gave up and paid the bill to only have my DirectTV service cut off (which I had no problems with and are on an auto pay). Their actions are unlawful. More...
(Cable TV, Phone, Internet) -
DirecPath WHATS THE POINT!?!?!
DirecPath Consumer Complaint
The only purpose of DirecPath is to be an annoying middleman between me and my programming through DirecTV. The Customer Service speaks horrible English, the technician that came by let me know they are in the Phillipeans. I'm practically best friends with my technician... More...
(Cable TV, Phone, Internet) -
kick u while you're down
DirecPath Consumer Complaint
My apartment in lithia springs was flooded out sept 21. Everything we own was submerged in contaminated and muddy water for two days untill the water was able to recede. Nothing was salvagable. Direct path refuses to take the loss of the three cable boxes we were using even... More...
(Cable TV, Phone, Internet) -
Refund Request
DirecPath Support Ticket
Had an issue since july 11, 2009 and the issue is not resolved. I was first told that i would receive a resolution in 24 to 48 hours, then a week. I kept calling back, finally asking for a supervisor who told me she would document the problem and send to billing and i would... More...
(Cable TV, Phone, Internet) -
Direc Path HORRIBLE!!!!!
DirecPath Consumer Complaint
I had to switch to direct path because it was the only thing my apartment offered, a representative came out to our apartment complex to take our orders and the lady who took my order got my order wrong, i called to fix it and they wanted me to pay $250 for a DVR, for there... More...
(Cable TV, Phone, Internet) -
HORRIBLE
DirecPath Consumer Complaint
If you have a choice - DO NOT USE THIS COMPANY!!!! Unfortunately, I dont have a choice so I have to deal with them or have no TV. President & CEO - WILLIAM K DODD; 817 WEST PEACHTREE ST., SUITE 750, ATLANTA, GA 30308. Send complaints directly to him. I've never... More...
(Cable TV, Phone, Internet) -
Very bad..
DirecPath Consumer Complaint
hello my name is pride and this is my direct patch complaint.. I've got the 1mbps connection from them it's very good in the day time and part of the evening time but when it gets late say 11 pm it starts getting slow as hell i mean slower then dial up.. i would like... More...
(Cable TV, Phone, Internet) -
welcome to the worst company in the universe
DirecPath Consumer Complaint
we have this company because we move and we didn't choice with another company , the customer service its the worst in the world they didn't took mi order rigth,they charghme a fee for the reciver and im no suposed to pay for that every time they have an a excuse to... More...
(Cable TV, Phone, Internet) -
Internet Speed
DirecPath Consumer Complaint
The current Internet speed is very slow. You have only one option. Question: When are you planning to have an option with higher sppeed? (I need min. 5Mbps or higher) More...
(Cable TV, Phone, Internet) -
Awful customer service
DirecPath Consumer Complaint
I have tried twice in the last few months to set up new service. Each time, I'm pretty sure I have had the same representative and she is so rude I have just said oh well forget it. She has an indian accent and she does not let me get a word in and when I am finally... More...
(Cable TV, Phone, Internet) -
Like the scum between my toes
DirecPath Consumer Complaint
I work for an brand new apartment community and the owners of the community decided to sign a contract wtih directpath so they had exclusive rights to all television here. Every person that moves in has complaints about their sevice. They dont have the correct modem for... More...
(Cable TV, Phone, Internet) -
Your Error = My Collection Notice
DirecPath Support Ticket
I'm contacting any phone number and email address I can find for your company. I canceled my service on June 6, 2009. I've since received 4 bills and spoken with 5 different people regarding this account. You didn't stop billing. You didn't resolve my... More...
(Cable TV, Phone, Internet) -
Worthless
DirecPath Consumer Complaint
06/03/09 - Canceled Service 06/19/09 - New Bill Generated 07/06/09 - Called To Cancel Again 07/19/09 - New Bill Generated (more charges) 08/06/09 - Called To Cancel Again 08/19/09 - New Bill Generated (more charges, don't forget the late fee) 09/10/09 - Called To... More...
(Cable TV, Phone, Internet) -
DirectPath complaints
DirecPath Consumer Complaint
Their rep dont know nothing, dont help with nothing and a don't speak english well...why out source if your representatives cant speak a lic of ENGLISH ...on top of that all their billing info was wrong and I just sell the H with them Im moving my business. More...
(Cable TV, Phone, Internet) -
Ridiculous
DirecPath Consumer Complaint
After a week and a half of getting our service connected, we were unable to change our plan that we were misinformed on. Furthermore, we have to pay a fee of $25 for them to come out and switch out the HD DVR for a standard receiver. Plus, advertised fees/costs are on a rebate... More...
(Cable TV, Phone, Internet) -
Foreigners
DirecPath Consumer Complaint
All of my contacts with Direct Path have resulted in my "struggling " to understand the customer service representative. I am no youngster, and have been exposed in my lifetime to various accents but their representatives can not be easily understood. At times I can... More...
(Cable TV, Phone, Internet) -
lousy service
DirecPath Consumer Complaint
I NEVER HAVE GOOD RECEPTION, SOUND IS GARBLED OR NON EXISTENT ON SOME CHANNELS. THEY ALWAYS SAY THEY WILL SEND SOMEONE WITHIN A WEEK, NO ONE HAS EVER COME IN THE SIX TIMES THEY SCHEDULED. EVEN THOUGH ALL (OVER 100 UNITS) HAVE THE SAME PROBLEM, THEY INSIST THEY HAVE TO CHECK MY... More...
(Cable TV, Phone, Internet) -
HORRIBLE
DirecPath Consumer Complaint
Direct Path did the install and equipment maint. for Direct Satelite TV. When they did the intitial install, the tech lied and said there was sattelite trouble. when I called Direct Tv, the only problem was I needed to program my remote. I would've given him credit... More...
(Cable TV, Phone, Internet) -
Failure to Respond to Numerous Complaints
DirecPath Support Ticket
I have made several complaints about improper billing, failure to respond to inquiries, failure to begin actions, and unresponsive websites. Despite numerous telephone calls and email inquiries, DirecPath continues to limit their response actions to whatever authority that... More...
(Cable TV, Phone, Internet) -
Why You Should NOT
DirecPath Consumer Complaint
You should never move into any apartment community that tells you they Have DircPath as the communications provider. It is the worst company and how the owners of apartment complex's got into these contracts will never be understood. The DirecTV service is fine but... More...
(Cable TV, Phone, Internet)
DirecPath Comments
0 service is great in our complex... low cost patient reps... i was very angry saying bad words but they never hung up on me unlike my old provider's reps :) keep it up Direcpath
0 DirecPath is the definition of shitty customer service. I even was able to make a big enough stink w/ my complex to be able to get the " Customer Relations Manager" for my region and I've actually spoken w/ him and he's said that they've had a re-structuring since opening in NC. His title is essentially the #2 man in the company next to the CEO (according to him). He said that they are prepared for the digital switch but I doubted him. Looks like I'm right again. Here's his name and number for those who want to join my rant! Ron Hinton Customer Relations Manager w/ the Advocacy Group, with DirecPath. His number is 404-961-7041. I got his voice mail this morning (not surprising) but it was worth the shot. Couldn't get any worse than the non-customer service that you get from the regular line right?
Scott
Scott
customer service is great...they helped me a lot about my problems... yeah encountered many problems but its what it is,,.. thats ok because customer reps are very helpful
This company is the worst around. DO not fall for their tricks, and too be honest, I wouldn't get an appartment if this is the only company they have for internet and television services.
My apartment complex has a contract with them. They are AWFUL. Their cable service is constantly out, and their customer service on the phone is awful.
Direcpath took an order for HD service on Aug 28 and immediately billed my CC for the equipment. The tech came out and couldn't get a signal to the other HD satellite - np. The tech took the reciever back since he couldn't get a signal. Direcpath shows a credit for $311.95 on my account, but since I pay Directv for my service and not Direcpath, they agreed to credit my card for the $311.95. The lady I spoke with said the refund would hit my card in a week. Now it's almost the end of December and I haven't seen anything from them. They've promised anywhere between 1 week to 4-6 weeks. Avoid these people if you can.
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