Conn's Appliance Reviews, Complaints and Compliments

GARZA says: (8 months ago)

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TO WHOM IT MAY CONCERN I PURCHASED A GAS STOVE AT THE STORE AT SW MILITARY DRIVE AT SAN ANTONIO TEXAS . MY STOVE STARTED ON FIRE ON MARCH 3 2009 EARLY MORNING CALLED THE STORE MADE A REPORT HAD NO RESPONSE.CALLED ANOTHER STORE HAD BETTER RESPONSE BUT THEY ALSO WHERE GETTING THE RUN AROUND. CALLED AGAIN HAD A WORKER GO OUT THERE SAID COULD NOT DO ANYTHING WITH THE STOVE WOULD HAVE SOMEONE CALL ME THAT AFTERNOON BUT NO ONE DID. ITS SATURDAY AND STILL NO RESPOSE HAD TO PURCHASE A NEW STOVE AT HOME DEPOT CAUSE I COULD NOT GO WITHOUT ANOTHER DAY WITH OUT ONE. HERE WE ARE AT THE END OF THE MONTH AND STILL HAVE NOT HEARD NO RESPONSE FROM THE COMPONY. ALSO HAVE A WASHER STILL NEED TO GET FIX AND SILL NO RESPONSE. WHAT AM I SUPPOSE TO DO? YOU SEND SURVAYS FOR WHAT? HAVE VERY POOR CUSTOMER SERVICE. HOW LONG DOES A CUSTOMER HAVE TO WAIT? I NOW A LAW SUIT!!!!!!!!!!!!!

6888GulfFwy says: (9 months ago)

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POOR CUSTOMER SERVICE. I purchased from Conn's a 50" plasma Samsung television and their most expensive wall bracket. Conn's confirmed that the cost to have my plasma mounted would be $299 after delivery for which I was charged. Conn's now wants to charge me $69 AGAIN for delivery in addition to the $299 installation fee. My purchase was a complete waste, as they are still sitting in the manufacturers’ boxes. I even had my home wired for the mounting. Conn's has no ethics. Service is terrible. Manager Elias Contreras at Conn's (6888 Gulf Fwy, Hou. TX) says there is nothing he can do - a poor excuse. I have recently purchased a new home and have a need for many appliances. I will never use Conn's (at any location) ever again. Manager Elias Contreras stated it was a misrepresentation by Conn's. To date, they refuse to honor their agreement and are only concerned with their commission.