Comcast Reviews, Complaints and Compliments

mojo17 says: (1 week ago)

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Comcast won't read this because they don't care!!! Like someone else said, if they were regulated by the government it might change. They gave us a window from 8-10, 6 days after moving and without cable. We had to call them at 10:30 to ask when they'll be here. 6 or 7 calls later after hearing, "a technician will call you shortly", we were told that we had rescheduled the following week. WE RESCHEDULED!!! LOL!!!! we finally had to talk to a supervisor and threaten to take all the equipment to the office and switch to AT&T to finally hear, "a technician and a supervisor will be there within the hour". Comcast, you truly do suck. You should learn customer service so you don't have people running around telling others not to buy your product. You could be doing so much more.

lmm55 says: (1 month ago)

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Obviously Comcast doesnt care about the customer;I had a 3-5 window with a 30 minute call before ariving. Came home to find note on the door they had been and gone.this was after I confirmed the 30 minute "heads Up" call the same morning.I called customer service and was told if I would not cancel everything they would return that day.After waiting 3 hours called back and was told they were never scheduled to come back that day.Offered me a $20 credit,which was an insult,but I made another appt for 2 days later.Thoght about it and decided to call and cancel and was told my appt wasnt in 2 days but the next week.Total screw ups and accomplished liars,which they must have been trained to do.Big companies fall as well as small companies.We have a business and I have made it my mission to tell everyone who walks in our door about their terrible service.Eventually some thing has to "trickle" down the line if only a small dent.Bottom line COMCAST SUCKS!!!!!

MCPtz says: (4 months ago)

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Three things already, just from signing up.
First off, my tv and internet does work. It's not like I'm paying for faulty equipment.
When I first called for TV+internet, the sales person offered me the most expensive package. I had to tell her precisely what I wanted, saved me 20$ a month. I expected this because good sales people always do this.
Second, I specifically only needed the tech to turn on the switch at our building. I can go pick up the box and modem at our local office. But NO, I had to be there during their ridiculous '2 hour' service window, which ended up 3 hours by the time the tech left. All the guy did was find the switch, turn it on, bring the box/modem up, and plug it in. I didn't need him to enter my residence. I am perfectly capable of plugging things in and checking they work. I even specifically asked if the tech can just flip the switch while I am at work, I will go get the boxes from a local office, and check the connection. No sir, no way, no how. Comcast has never heard the word 'yes'. It's just a scam to get 'installation fees'.
Third, I directly asked for a box with HDMI to both the telephone sales representative, and POINT BLANK I asked the tech if the box had an HDMI port. He DID NOT answer my question. I asked him again, 'Is there an HDMI port on this cable box?' He again did not answer. I looked for myself, there is no HDMI port, but fortunately, the DVI port and audio port worked, so I saved myself some hassle. But the entire hassle could have been avoided if they wanted to SERVE their customers.

Bad company, produces negative workers who only know how to say 'No' to their customers.
I do not need an "apology", I need customer service.

vnytgt says: (5 months ago)

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I called, a rep told me I would get a good deal on...1st faster speed net then changed into bundle came up with price awhile later said "can I call you back, can't find code" ...OK...haaa knew it!! he did not call back... finally found out they were going to increase the monthly payment on my current bundle...from $122 to $130 WTF!! three reps said different! WTFOF..condo and apt residents got ripped off by COMCAST CABLE ...

Howard1 says: (7 months ago)

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At 7:30am I had no inter-net service. Gold Stars to Ms. Enrique, No. 35341. I'll call her my Computer Angel. She had not just a beautiful disposition but she represents Comcast with wisdom and customer patience. God Bless Ms. Enrique. Please give her a gold star. Miss Criss

maresydoats says: (11 months ago)

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From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using it...one of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem so it took MORE days to finally solve it! Asked for some kind of reimbursement for
those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night....with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.