Citibank Comments

msb93 says: (3 months ago)

 0

Richard D. Parsons
Chairman of the Board of Directors
Citigroup , 399 Park Avenue,
New York City, New York 10043

Dear sir

1.Communication failure at CITIBANK
2.Services failure At Citibank
3.Professional failure at Citibank


I Faxed the report and complaint of services failure and professional failure at Citibank Abu Dhabi in United Arab Emirates to Mr Vikram Pandit at his fax numbers 001 210 357 8366 and 001 210 677 1331
But I hear nothing from Vikram Pandit or his office or local manager or my relationship manager.

I also faxed the same copy for Mr Willianm J mills who is director for middle east and I hear nothing from him or his office or from local people at Citibank.

I faxed another copy at 001 877 8882520 which the person at the directory inquiry on 1-800-285-3000 gave me first for Mr Ben S. Bernanke to fax the complaints . But hear nothing from him or his office or any body else on his behalf.

Today on 15August 09 at 12.35 to 12 .45 Abu Dhabi time when I called 001-285 -3000 and got connected to a representative from the option menu to find location “by the code” one who told his first name as Rahul did not give me your office fax number and violated my Right to information. Just 10 minutes prior to this another representative who told his name KUMAR kept me on hold for a long time and never returned to give me your office fax number .

This spells the communication failure at no where else but at the directors and chairman office levels at Citibank New York head quarters . so any one can imagine what can be the state of communication failure at Citibank smaller branches like Abu dhbai. In this branch my phone calls are never returned and if one person is not at his /her seat the other person will never take the phone and no one will answer any messages left irrespective or staff or relationship manager.

The service failure in short is that I did get redemption funds transferred to my investment account with ADCB bank for the last one half month in spite of daily chasing up the relationship manger one Mr Rajeev warier since he shows his business more than a global CEO and blames Citibank Dubai for communication failure i.e not sending him my investment details and data .

One time I visited Dubai Oud Mehta tower Citibank NRI section and one Mr Deepak Verma also a relationship manger said that he can not retrieve data from Cehhani in India and I from ruwais to Dubai 800km both ways in wane on his advice to come to dubai.

Citibank is is putting up lot of expensive fashions and styles in the office and fat salaries for staff managers and executives but not able to improve communication facilities and skills can easily be bad recipe for the bank as it is now effecting customers it will soon show up in the bank’s business.



The professional failure is that my investment has grown into minus over four years with Citibank where as with other banks and institution I have made industry average profits. My relationship manger at Citibank Abu Dhabi was not able to move my funds from equity to liquid funds and let my fund falls with crisis, where I was able to make my own controlled funds to liquid at 30 % down from the market peak.

Citibank Abu Dhabi has never sent me any communication on my fund status , market situation or advise to take any action .
At this rate of communication failure i can only think of wasting my time energy and money with Citibank and will withdraw out of it gradually.
But since my funds have not been moved to my another banks account and I have suffered on many counts for this professional failure of Citibank I want to ask you if u can do any thing needful on urgent basis then please do it and let me know .
Thanks n regards

Sincerely

Brij Mohan Sharma
P.O. Box 665
Abu Dhabi Gas Industries Ltd.