CVS Pharmacy/CVS Caremark Corporation Reviews, Complaints and Compliments

lisakingslien says: (2 months ago)

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My complaint is this..i dropped off a prescription at the Moorpark California CVS, when I went to pick it up I was told that there was a problem with my insurance. This went on for 5 days, finally I blew up because I was out of my meds and the ignorant tech didn't even have the common knowledge to contact my insurance or me. it has been 3 weeks now with no resolve. i physically went into the pharmacy once again and spoke with the same tech, not only did he have no answers for me but he was hostile and rude. His name is ART, he is an obese man with an obese attitude. i can't change pharmacies right now because there is so much confusion between the insurance co and the pharmacy that it would only make matters worse. I contacted the pharmacist on duty and told them what was going on, she was very kind but unfortunatley not very helpful. Is this what has happened to our country? I should not have to worry about how I am going to be treated, this should not even be a concern. This man needs to lose his job. I am positive in these tough economic times that his position would be filled immediately by a more competant person.

SuzanneFladell says: (4 months ago)

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BEWARE of CVS Caremart!! I have never in my life had such problems with any company like them. I paid my daughter's co-pay for medication, online i viewed that they cashed my check, then I started receiving collection letters for my 15 year old daughter. I have been trying to straighten this out for 5 months, even having to bank send over confirmation as well. I was told my check was applied to another account. I have called 3 times, and no response. I just called and got a manager who says that it has been in "research" since May and has not been resolved. May? When the bank sent you confirmation? This is almost August!
So, when making payments, FOLLOW your money! I am sure this happens quite often, and the billing department simply does not care.

Iamjim says: (6 months ago)

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How could you invent telephone spam. When I was asked at the pharmacy (Store #5769, 470 south Torrence Ave., Calumet city IL) if I wanted this service, I declined, I declined every time I was asked (total -6 visits). Even tho I declined this service, my phone started ringing three times a day when a perscription was comming due. Why should I call an 800 number to have my phone number removed from an annoyance list about perscriptions running out. You (CVS) remove my phone number.

billr says: (6 months ago)

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I have had nothing but trouble with this insur co.It took me 7mos and at least 10 phone calls to get an insur I.D. card! Now the local CVS pharmacy keeps getting a rejection whe I try to fill a prescription.Nothing but trouble. Iam sure my former employer is paying good money for this insurance program.

studanny says: (8 months ago)

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I have done business with CVS for years I have bought thousands of dollors worth of meds. And have had only a few mistakes. But yesterday 3-28-2009 I filled 3 prescriptions for my son one of the prescriptions was for percocet which they gave me Oxyciodone-apap 7.5-325 mg tmck.
My son had taken 3 pills when he decided to count them. They counted out to be 35 pills so that means 2 pills were missing since the prescriptions was for 40 pills. So I call the pharmacy and talked to the pharmacist her name was Robin at store #5626 (1400 Park Hill Drive, Gainesville, GA. 30501-0000. The prescription was $62.59. I told her the count was off and she basically called me a lier saying her count was right on in her books. I ask her to replace the pills and she said she can't, I understand a little bit it being a narcotice. So I ask her to reinburse me the price of 2 pills. Adds up to about three dollors and she said she couldn't do that ether. So now I am writing you to see what CVS Corp thinks of this. If I don't hear back from someone I will pull my meds and go to Wal-mart or Walgreens. Its up to CVS what they want to do. In the mean time two Oxycodine-APAP 7.5 pills are lost some where.

Thank You
Danny Head
5291 Cleveland Hwy Clermont,GA.
home 770-983-7964

nocalgal says: (9 months ago)

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your new cvs store in grass valley on sutton wy. that store has the best costomer service i've seen in years. there photo dept. is very helpful and there photo dept manager is the there best employee. she always goes the extea mile. one time she even delivered a costomers pictures to there house. she always has a big beautifal smile. you really should some how reward her.she also does lot more then photo.you could go into the store at any time and you'll see her running all over that store.

honeybear31 says: (9 months ago)

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Dear,CVS/Pharmacy,I have been a loyal shoper for many years now, I've preferred to shop at CVS over other drugstores in the past because of the professionalism,frendily,and attentive staff! That was until yesterday,When me and my sister went shoping at the CVS located at 3940 W. fullerton, in chicago. We were surprised to see that the cosmetics aisle was all a mess! We could not get through! Boxes were all over the place. We proceeded to look for the Colgate tooth paste that was advertised on sale for 88 cents, as a clip free coupon with CVS card. We thought we had the correct item so, we went to check out. The cashier said that her name was Jessica I don't know that to be a fact beacuse she was not wearing a name tag, and she had a sweater over her work shirt. We asked if the tooth paste was the correct one that was on sale for 88 cents. She looked at us as if we were crazy. At frist she said that there was no such sale. Then when I showed her the sale paper that I had in pocket, She then proceeded to say that we had a freeze on our card because we had been from store to store using the card to by the tooth paste , and that we had reached our limit! We assured her that it wasn't the case. I asked her how she would know that to be a facted when she didn't even scan the card? She then said that the tooth paste was the wrong one. We asked her if she or anyone else could help us find the correct tooth paste, She said that there was no one else in the store that could help us! We were so upset with her because we knew that that was a lie! I asked her if she opened the store all by her self, If she was running the pharmacy all by her self, If she was running the camera counter and stocking the all the items her self she grind, and called over the next customer! We went alone to try to find the right tooth paste we couldn't find the correct colgate tooth paste, but we did find Aquafresh tooth paste to be on sale for 88 cents. The price scanner was more helpful to us then Jessica the rude cashier who run's the store! I suggest she sholud be retrained. It makes me sick to think the CVS finds it ok for employees to call customer liars, and for them to refuse to help cutomers. That is Jessica's job and it should be her number one priority. Because for us the loyal customer. She still has a job! She should be thankful for her job, and she sholud think before she opens her mouth! she has made us think twice about going back to shop at CVS. It make me sad to say it but it is true! I will not stop at CVS until I am Assured that rude CVS employees will get there acted together! Not all CVS Employees are Rude there are some who really care and put the customer frist! Jessica is not one of them!I expect an apology from jessica in writting, or I'll be forced to go higher up the chain of comand. Did I mention that when we went to check out the second time with the aquafresh tooth paste it did ring up at 88 cents. I hope that this letter will be taken seriously. REG# 04, Tran# 7014 CSHR# 582482, STR#8735, The time and date are as follows february 24, 2009 12.35pm. Sincerely, crystal.

LisaOU812 says: (10 months ago)

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I too am a victim of their generic drug "backdooring me" despite my Dr indicating I was to get "Brand" meds so they can save $7 on my Rx's. I stayed on them about it to get it resolved. However, to help others I've compiled the following information:

CVS/Caremark is very familiar with lawsuits over their business practices. Make your complaints known to the correct people if you ever expect things to change. I've compiled a short list that you may find helpful in where and to whom to send complaints about CVS/Caremark.

Search on tips for "Effective complaining" on what to put in writing as you compose your complaint. Yes, this includes YOU. Just read the complaints on this site to know that not everyone is Hemingway in their literary composition so make sure if you're going to make the effort to do it effectively.

Your State's Attorneys General/Auditors General/Inspectors General:
www.state.XX.us (replace the XX with your state's abbreviation to be redirected.)

Contact your House of Representatives and Senators:
US House of Representatives:
https://writerep.house.gov/writerep/welcome.shtml
US Senators:
http://www.senate.gov/general/contact_information/senators_cfm.cfm

Thomas M. Ryan, CVS/Caremark CEO
Corporate Headquarters
One CVS Drive
Woonsocket, RI 02895
General contact info: Call 888-607-4287 or email customercare@cvs.com

FDA:
FDA Hotline: 1-888-INFO-FDA (1-888-463-6332)
Office of Chief Counsel
Food and Drug Administration
5600 Fishers Lane
Rockville, Maryland 20857

FDA's Office of Generic Drugs
http://www.fda.gov/cder/ogd/
Office of Generic Drugs
Center for Drug Evaluation and Research
OGD Document Room
7500 Standish Place
Rockville, MD 20855
E-mail Timothy W. Ames, timothy.ames@fda.hhs.gov

PLSEB says: (11 months ago)

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Having worked in the Pharmacy numerous times, I can easily say that most of the issues facing customers and Pharmacists are due to script errors or insurance issues. The techs do as much as they can, but in the end, there is simply not enough hours distributed to these people. If CVS Corporate received the same amount of compliments as complaints, hours would surely increase, and these issues would not be so common. Please, if you have even a descent experience, please, please, please call 1-800-shopcvs and let them know that the staff are on task and helpful. This will go a very long way for the staff and the store, which will trickle down to every customer.

fencerx says: (1 year ago)

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Seriously, you people think that CVS should call you if there's any little thing wrong with your script? Do you have any idea how many scripts we do a day? We would never have a chance to fill the scripts that did go through correctly, we would just be on the phone with customers all day. This is a -retail- pharmacy, they're not going to give us any more hours to do things like that. Most of your problems can be blamed on the insurance company, go take it out on them instead of us minimum wage rx techs.

dmcgrat2 says: (1 year ago)

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I just visited the CVS in Warrenton, VA, Frost Ave. for the second time and still did not get my medication!!! My doctor called it in yesterday, Sep 3 at approx. 1:30. I went to pick it up at about 3:45 and it was not ready. I returned today and was told that there was a authorization needed from my doctor. I told the tech that the doctor is the one who had sent the RX to them. They then explained that my dear insurance co. was questioning if another med would be appropriate. My complaint is CVS should have called me to let me know so that I would not have to make another useless trip to their pharmacy. Secondly, it seems as though it is the doctor, insurance co. and CVS that are determining my need for medication and I am totally left out of the decision making process. I have had trouble with this CVS before and will NEVER go to another CVS again. There are too many competitors to have to put up with their lack of service.