BestBuy Consumer Complaints

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BestBuy Reviews

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BestBuy Worst Service You Can Get

BestBuy Consumer Complaint
Lessons learned - do NOT ever buy from BestBuy that would need a service! Do NOT pay for extended services! My recent experience with trying to get them to cover a broken part in my refrigerator, with the Service contract I purchased that was supposed to "cover wear... More...
(Electronics)
BestBuySucks Add a Comment
BestBuy Consumer Relations

BestBuy Consumer Complaint
I purchased two 42" Insignia HD TV's (@880 each)and the board on one went out all most 1 year and 2 months later. Geek charge of $150.00 to inform us that we would be better off buying a new TV. Of course, we did not get extended warranty. Okay, store manager agreed... More...
(Electronics)
Liney Add a Comment
BestBuy sale price warranty scam

BestBuy Consumer Complaint
3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even... More...
(Electronics)
nothappywithbestbuy Add a Comment
Worst Experience at Bestbuy Store

BestBuy Consumer Complaint
My worst experience ever for returning an item purchased at the Bestbuy store in Fairlakes, VA with the use of gift cards. Gift cards were also used toward purchases of LED-TV and sound system. However, the sound system was malfunctioned, so I decided to just return and to... More...
(Electronics)
annehuang Add a Comment
Best Buy Insurance

BestBuy Consumer Complaint
I bought laptop from best buy they offered they offered me accidental insurance for 400 dollars on 1000.00 dollar laptop which they said covers obsollutley everything when my laptop broke the owner was a complete jerkd dint even want to hear what happened said insurance will... More...
(Electronics)
Erik79 Add a Comment
Geek squad

BestBuy Consumer Complaint
I think it is crazy that a so called geek squad knows less that me about computers and I am a 21 year old girl. On the first occasion that I learned about their stupidity, my dad took his laptop in because he got a virus and needed the files off his computer. These are very... More...
(Electronics)
devils10 Add a Comment
BestBuy laptop

BestBuy Consumer Complaint
I WAS VERY DISSATIFIED WITH BEST BUY SERVICE.THIS IS BEING VERY NICE I CAN USE SOME OTHER WORDS.THEY CUSTOMER SERVICE WAS LOUSY AND I WENT TO FOUR DIFFERENT BEST BUYS.I PURCHASE A LAPTOP THAT WAS BROKE AND WAS REGISTERED IN SOMEONE ELSE NAME.I WENT TO THE STORE KNOWONE ACT... More...
(Electronics)
ADRIEN Add a Comment
Best Buy they stink!!!

BestBuy Consumer Complaint
Service Call $150.00 must be paid before anything else is done. My son-in-law bought Samsung 50" TV from them for our 50th. anniversary in 3/07. I have replaced the lamp 2 times at cost of $121.79 each and now a repair man said the "MAIN BOARD" IS GOING OUT.... More...
(Electronics)
Gizmo01 Add a Comment
Best Buy customer service

BestBuy Consumer Complaint
I went to the BestBuy in Sterling, Va all ready to buy a TV. They gave me a run down on what it wld come to: a. TV b. Surround Sound Speakers c. Wall Mount d. 4 yr Warranty (while $700 cld be $300 w/o calibration) e. $100 Delivery...while online says, "Free... More...
(Electronics)
NedL Add a Comment
Bad IPOD Customer Service

BestBuy Consumer Complaint
I purchased an 8GB IPOD TOUCH from one of your stores on February 9, 2009, along with a 2 yr. warranty. I took it back to the store on April 4, 2009, because it was not working. I was given an estimated return date of April 21. Around May 1, 2009, I still had not heard... More...
(Electronics)
brandiBBY Add a Comment
BestBuy customer service Quantity Limitations

BestBuy Consumer Complaint
I wanted to buy three HP Pavilion laptops for gifts. I was told I could not order three at the same tiime online because of quanity limits. I was told I would have to order them one at a time. Since I was ordering them as gifts I wanted them to arrive at the same time. Because... More...
(Electronics)
ramblinrick Add a Comment
Dell PC from Best Buy

BestBuy Consumer Complaint
I bought a Dell PC from Best Buy and the hard drive failed in less than two months. On returning to BB I found that they only covered the first 30 days and that I would have to contact Dell. Dell is now sending me a new drive. They use Seagates, which are not a very good... More...
(Electronics)
NancyA Add a Comment
Best Buy

BestBuy Consumer Complaint
After purchasing a printer from the Washington, DC Best Buy at 4500 Wisconsin Avenue NW, an employee from the store accessed my account information and made several charges to my account. After realizing this, I spoke with a manager at the store. The manager did NOTHING to... More...
(Electronics)
Schivonne9 Add a Comment
Best Buy Rude Manager in Winston-Salem, NC

BestBuy Consumer Complaint
To make a long story short, my husband and I were shopping in the computer department for a wireless router at the Best Buy in Winston-Salem, NC. They were very busy and the associates were working very hard. We were patiently waiting for assistance, and all the while,... More...
(Electronics)
unhappyexcustomer Add a Comment
Poor Customer Service

BestBuy Consumer Complaint
We recently went to our local Best Buy (Tucson, AZ) to purchase a laser toner cartridge. We entered the store and proceeded t the back of the store where laser toner cartridges are displayed. We were unsure what cartridges would fit our printer and began looking for help.... More...
(Electronics)
the707 Add a Comment
Crappy customer service.

BestBuy Consumer Complaint
I just want to start off by saying I work in a pretty ruthless retail environment, and there is no excuse for the treatment I received for the best buy on Staten island (Richmond ave.) I walked in looking to buy a 32" LCD, first I waited a half hour for the ONLY person... More...
(Electronics)
Agiallanza Add a Comment
Poor Customer Service loses sales

BestBuy Consumer Complaint
I went to Best Buy last night. I wanted to purchase a few things, two DVDs ($20 each), a game card for my daughter's DS ($23), some plastic cases for her DS game cards ($6) and a USB cable for her DS ($?) so that we could connect it to the DSL line on our computer. After... More...
(Electronics)
THEDerangedMagpie Add a Comment
Bad Communication

BestBuy Consumer Complaint
I bought some software at Best Buy. But when I got home, I realized that the version I bought required a higher system number than I had on my computer. In other words, it was not compatible with my computer. No problem. My fault for not checking carefully. The receipt said no... More...
(Electronics)
thomasw98 Add a Comment
talking about bad service

BestBuy Consumer Complaint
Bestbuy Greek Squad should be changed to unreliable squad..my tv broke 6 months ago and the tech that was supposed to come fix it has cancelled on me 4 times...everytime you ask to speak to supersivor they can never be found.... Never get a warranty from them..dont waste your... More...
(Electronics)
kira1212 Add a Comment
No receipt for credit card return

BestBuy Consumer Complaint
Returned an item to Portland Oregon BestBuy Item purchased online. Was told that item was credited to my account and that I was "Good to go", but that they couldn't give me a written receipt because of an error code. They've got to be kidding!! If... More...
(Electronics)
theymustbekidding Add a Comment