BestBuy Reviews, Complaints and Compliments
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BestBuy Reviews By Product
BestBuy Reviews
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Sold me a lemon!!
BestBuy Consumer Complaint
On 4-10-09, I purchased a Toshiba Celeron laptop. Within 4 months, it completely stopped working. We took it back to Best Buy, they refused to refund our money. Instead they replaced the hard drive. The same day I took it home, the computer made a clicking sound. Over the next... More...
(Electronics) -
BestBuy repair service
BestBuy Support Ticket
4 years ago I purchased a French Door refrigerator from BestBuy and took their advice and purchased a 5-year "all covered" Service Plan. Now a small part broke off and when I talked to the Customer Service members and a supervisor, and a Customer Relations member, I... More...
(Electronics) -
BestBuy Worst Service You Can Get
BestBuy Consumer Complaint
Lessons learned - do NOT ever buy from BestBuy that would need a service! Do NOT pay for extended services! My recent experience with trying to get them to cover a broken part in my refrigerator, with the Service contract I purchased that was supposed to "cover wear... More...
(Electronics) -
BestBuy Consumer Relations
BestBuy Consumer Complaint
I purchased two 42" Insignia HD TV's (@880 each)and the board on one went out all most 1 year and 2 months later. Geek charge of $150.00 to inform us that we would be better off buying a new TV. Of course, we did not get extended warranty. Okay, store manager agreed... More...
(Electronics) -
BestBuy compliment
BestBuy Customer Review
Recently I attended Best Buy in Plano Texas Store #202. My daughter bought me an MP3 player over a year ago but it looked too complicated to install. So I took it too BB and was assisted by Jeff Wilson. He took his time and instructed me on how to install the unite. I am a... More...
(Electronics) -
BestBuy sale price warranty scam
BestBuy Consumer Complaint
3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even... More...
(Electronics) -
Worst Experience at Bestbuy Store
BestBuy Consumer Complaint
My worst experience ever for returning an item purchased at the Bestbuy store in Fairlakes, VA with the use of gift cards. Gift cards were also used toward purchases of LED-TV and sound system. However, the sound system was malfunctioned, so I decided to just return and to... More...
(Electronics) -
Exchange Needed
BestBuy Support Ticket
I was a loyal Best Buy customer. I work in customer service and part of my rewards plans allows me to get gift cards from many companies until this week best buy was one of my choices but never again. This has to be the worst customer service experience I've ever... More...
(Electronics) -
Best Buy Insurance
BestBuy Consumer Complaint
I bought laptop from best buy they offered they offered me accidental insurance for 400 dollars on 1000.00 dollar laptop which they said covers obsollutley everything when my laptop broke the owner was a complete jerkd dint even want to hear what happened said insurance will... More...
(Electronics) -
Geek squad
BestBuy Consumer Complaint
I think it is crazy that a so called geek squad knows less that me about computers and I am a 21 year old girl. On the first occasion that I learned about their stupidity, my dad took his laptop in because he got a virus and needed the files off his computer. These are very... More...
(Electronics) -
BestBuy laptop
BestBuy Consumer Complaint
I WAS VERY DISSATIFIED WITH BEST BUY SERVICE.THIS IS BEING VERY NICE I CAN USE SOME OTHER WORDS.THEY CUSTOMER SERVICE WAS LOUSY AND I WENT TO FOUR DIFFERENT BEST BUYS.I PURCHASE A LAPTOP THAT WAS BROKE AND WAS REGISTERED IN SOMEONE ELSE NAME.I WENT TO THE STORE KNOWONE ACT... More...
(Electronics) -
Best Buy they stink!!!
BestBuy Consumer Complaint
Service Call $150.00 must be paid before anything else is done. My son-in-law bought Samsung 50" TV from them for our 50th. anniversary in 3/07. I have replaced the lamp 2 times at cost of $121.79 each and now a repair man said the "MAIN BOARD" IS GOING OUT.... More...
(Electronics) -
Best Buy customer service
BestBuy Consumer Complaint
I went to the BestBuy in Sterling, Va all ready to buy a TV. They gave me a run down on what it wld come to: a. TV b. Surround Sound Speakers c. Wall Mount d. 4 yr Warranty (while $700 cld be $300 w/o calibration) e. $100 Delivery...while online says, "Free... More...
(Electronics) -
Bad IPOD Customer Service
BestBuy Consumer Complaint
I purchased an 8GB IPOD TOUCH from one of your stores on February 9, 2009, along with a 2 yr. warranty. I took it back to the store on April 4, 2009, because it was not working. I was given an estimated return date of April 21. Around May 1, 2009, I still had not heard... More...
(Electronics) -
BestBuy customer service Quantity Limitations
BestBuy Consumer Complaint
I wanted to buy three HP Pavilion laptops for gifts. I was told I could not order three at the same tiime online because of quanity limits. I was told I would have to order them one at a time. Since I was ordering them as gifts I wanted them to arrive at the same time. Because... More...
(Electronics) -
Dell XPS 430 Best Buy
BestBuy Support Ticket
Dell XPS 430--hard drive failure in less than two months. Only 30 days coverage by Best Buy. Dell is replacing hard drive. I am very disappointed that the drive failed and also that the technical information included with the system is scanty with not even a motherboard... More...
(Electronics) -
Dell PC from Best Buy
BestBuy Consumer Complaint
I bought a Dell PC from Best Buy and the hard drive failed in less than two months. On returning to BB I found that they only covered the first 30 days and that I would have to contact Dell. Dell is now sending me a new drive. They use Seagates, which are not a very good... More...
(Electronics) -
Best Buy
BestBuy Consumer Complaint
After purchasing a printer from the Washington, DC Best Buy at 4500 Wisconsin Avenue NW, an employee from the store accessed my account information and made several charges to my account. After realizing this, I spoke with a manager at the store. The manager did NOTHING to... More...
(Electronics) -
Best Buy Rude Manager in Winston-Salem, NC
BestBuy Consumer Complaint
To make a long story short, my husband and I were shopping in the computer department for a wireless router at the Best Buy in Winston-Salem, NC. They were very busy and the associates were working very hard. We were patiently waiting for assistance, and all the while,... More...
(Electronics) -
Worst Buy
BestBuy Consumer Complaint
My LG 42 inch flat screen with DVR died after two years. I figured it was no big deal--I had an extended warranty. I first reported the problem on New Year's Eve 2008 to Best Buy customer service. The Geek Squad was all booked up, but they hooked me up with an independent... More...
(Electronics)
BestBuy Comments
BestBuy hasn't received any comments yet.
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