BestBuy Reviews, Complaints and Compliments

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	First reviewed by: jklo20147

BestBuy Reviews By Product

Camera Dept Personal (1)

Cashier At Checkout (1)

Customer Service - Tv Repair (1)

Dell Desktop Computer (1)

Ipod (1)

Kodak Easy Share (1)

Laptop/ Geek Squad (1)

No Interest Purchase (1)

Samsung 30# Slimline Hdtv (1)

Tivo Wireless Router (1)

BestBuy Reviews

Best Buy Chesapeake Store
BestBuy Consumer Review
I had a problem with my laptop and I took it in to the Best Buy in Chesapeake, VA and I told then what the problems were. There were atlease 6 different problems with the laptop. Well I was advised that it would more than likely be replaced since there were all of those problems with the laptop.... More...
(Electronics)
JCJC Add a Comment
Best Buy NOT THE BEST
BestBuy Consumer Complaint
I recently purchased an HD television from the Best Buy store in Saginaw MI. I chose to take their 2 year no interest package charged to my BB card. My wife made 3 monthly payments before noticing a charge on each statement for debt cancellation insurance. Over 3 months the charges came to $98. I... More...
(Electronics)
moondoggy Add a Comment
Camera Issue
BestBuy Consumer Complaint
I bought 2 Kodak Easy Share M883 cameras in December from Best Buy. From the time we used the two cameras the battery took hours to charge and even after it was fully charged would only take 10 to 20 pictures on each camera before the battery died. We went back to Best Buy to purchase new... More...
(Electronics)
Robyncap Add a Comment
Extended Warranty Samsung Television
BestBuy Consumer Complaint
This is a long, long, ongoing story. In a nutshell, we have a 2 year old Samsung 30# slimline HDTV. Over three weeks ago it made a popping sound and stopped working. We have an extended warranty....23 days later, still haven't even been able to get someone to look at the TV! Supposedly there... More...
(Electronics)
mtbmarmar Add a Comment
Best Buy Rude
BestBuy Consumer Complaint
Please hire people who are up to date on what they are selling and are ploite and helpful More...
(Electronics)
Measuredup Add a Comment
Terrible customer service
BestBuy Consumer Complaint
I went in Best Buy the other night to purchase a camera battery and the cashier was so rude that I left the battery on the counter and walked out. I went to Radio Shack to purchase the battery and was treated great the cashier went out of his way to help me out... I will never shop at Best Buy... More...
(Electronics)
seymour274 Add a Comment
extended warranity
BestBuy Consumer Complaint
Bought a Dell desktop computer in May had 2 problems with this. Found out Dell Does Not offer any warranity with this since it was bought at Best Buy. Could not get any tech support until we purchased approx. $200.00 of in home extended warranity. Geek Squad were "not allowed" to... More...
(Electronics)
disgruntled Add a Comment
Best Buy customer service
BestBuy Consumer Complaint
I recently purchased a camera from BestBuy In The Woodlands Tx at which I had Very good customer service after I used the Camera I notice I had to Charge the battery too often for my satisfaction, so I decided to return the Camera and trade up for a better one So I went into The Humble Texas... More...
(Electronics)
logan000 Add a Comment
Worst Service
BestBuy Consumer Complaint
Kathleen Weimar Office of the Attorney General 100 W Randolph St Chicago, IL 60601 Ms. Weimar, These ongoing negotiations with Gateway are redundant and are bordering on ridiculous. How many times do I have to address the same issues that have been presented in my previous... More...
(Electronics)
thecustomer1 Add a Comment
GEEK SQUAD
BestBuy Consumer Complaint
We purchased a ipod for a Christmas gift and it froze on us in March of 2008. We took it back to the Burlington Store and the so called punk Geek Squad refused to even look at it. They said we had to go to Durham and let them look at it at the Apple Store. After talking to the store manager he... More...
(Electronics)
highlyoffended Add a Comment
Annoying Extended Warranty
BestBuy Consumer Complaint
I bought a plasma from Best Buy four years ago and purchased the extended warranty. I was psyched when my TV broke 3 years and 10 months into the warranty. Best Buy couldn't handle the volume of repairs at the time, outsourced to another local repair shop and I have not seen my T.V. in 3... More...
(Electronics)
Medman27 Add a Comment
No Customer Service
BestBuy Consumer Complaint
When attemping to return an item to Best Buy I was met with antagonistic and confrontational employees. Their 30 day return policy is completely inflexible - they don't even issue store credit! Thumbs down to BestBuy for their lack of customer service and unprofessional, surly employees.... More...
(Electronics)
jklo20147 Add a Comment
The worst customer...
BestBuy Consumer Complaint
The worst customer service/return policy I have ever dealt with. Buyer beware especially if you are buying a big ticket item. My daughter bought me a computer for Xmas, she bought it 10/30/07. I set it up the day after Xmas, we worked for hours trying to connect to the internet without success.... More...
(Electronics)
JulieFields Add a Comment
I will never shop here again....
BestBuy Consumer Complaint
I will never shop here again. Their return policy is ridiculous. I bought a $50.00 charger for my digital camra becuse I thought I lost mine, well I find my original charger and take the one I bought from Best Buy back. Unfortunately, I lost the receipt but the charger was in the original... More...
(Electronics)
Rosemary Add a Comment
I WONDER IF REWARD ZONE EVEN...
BestBuy Consumer Complaint
I WONDER IF REWARD ZONE EVEN EXISTS! OCTOBER 07 I BOUGHT A COMPUTER AND OTHER ITEMS AND WAS TOLD THAT I WOULD RECEIVE MY POINTS OR COUPONS OR WHATEVER IN 7 TO 14 DAYS. I HAVE HAVE CONTACTED THE MAIN OFFICE MANY TIMES AND TOLD EACH TIME THEY WOULD BE IN THE MAIL [HA-HA] IT IS NOW THE END OF... More...
(Electronics)
wesolson Add a Comment
A Very Unfortunate Event On...
BestBuy Consumer Complaint
A Very Unfortunate Event On December 09, 2007, I purchased two gift cards at your Aiea Store #852 in the amount of $200 each. One gift card was lost (370264201423682). I wanted to report the lost card, and transfer the balance to another card or have my credit card credited. I went back to... More...
(Electronics)
Jeff Add a Comment
I am writing to share a recent...
BestBuy Consumer Complaint
I am writing to share a recent personal experience with Best Buy that highlights poor customer service issues and the need for stronger implementation of customer privacy protection policies and enforcement of related laws. The short story is that Best Buy (Tenleytown DC) let my laptop be... More...
(Electronics)
formerbestbuycustome Add a Comment
Best Buy Grossly mis-represents...
BestBuy Consumer Complaint
Best Buy Grossly mis-represents their extended service plans. In Feb 2006 I purchased an I pod at best buy 86th and bought what I thought was a 3 year warrantY. I brought it back last month for repair and was told appx 2 weeks later that the product would be replaced but they did not have... More...
(Electronics)
Lloyd Add a Comment
Best Buy has the worst customer...
BestBuy Consumer Complaint
Best Buy has the worst customer service in the Melbourne Fl store. I have had a camera in for repair for over 2 months and just found out that they have not sent it out. I AM TELLING EVERYONE TO BAN BEST BUY. More...
(Electronics)
T Add a Comment
Best Buy North Central...
BestBuy Consumer Complaint
Best Buy North Central Expressway and Park Lane Dallas, Texas On July 17 I left film to be transferred to DVD. I was told it would be 2 to 3 weeks. At the end of the three weeks I called and was told someone would return my call. Two more weeks went by and no one called. I called again... More...
(Electronics)
phyllis Add a Comment