AttUverse Reviews, Complaints and Compliments
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AttUverse Reviews By Product
AttUverse Reviews
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Bad Service
AttUverse Consumer Complaint
I have had Uverse for a month. It was fine until something went wrong then it took them three days to get a service man out. The only good thing is that the tech gave me his card so that next time I can contact him directly. Also the quality of the Uverse voice is not very good and it does not... More...
(Cable TV, Phone, Internet)
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Our first two weeks of service
AttUverse Customer Review
I received Uverse as a Christmas gift. We used a local digital cable company for 15 or more years before beginning this service. We have hesitated to subscribe because of the higher cost and because of the lack of feedback on how well it works, but the features attracted me, so I asked for it... More...
(Cable TV, Phone, Internet)
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owner
AttUverse Consumer Complaint
i have had nothing but trouble since i got uverse in jan of 2008. i recommended uverse to 2 people and you did not send me the referral money that i earned. i am not happy.
uverse account #1005..... More...
(Cable TV, Phone, Internet)
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Unacceptable Service
AttUverse Consumer Complaint
I have never in my life had a more frusrating experience in regards to customer service, follow thru and overall treatment with a company. Late November my husband signed us up for U-Verse. We were a current AT&T customer (DSL & LAN Phone Line). He signed us up and we were to have a... More...
(Cable TV, Phone, Internet)
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Not as advertised/promised
AttUverse Consumer Complaint
I picked the U300 package and 3Mbps download speed. ATT scheduled me for the installation to occur 3 weeks after buying the package. The technician came out and spent 7.5 hours figuring out to get the service. He took a long time because the ATT wireless modem and digital tuning boxes... More...
(Cable TV, Phone, Internet)
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Bad Bad Service
AttUverse Consumer Complaint
My installation for ATT U-verse was scheduled to occur yesterday December 9th, 2008. The installer called before arriving and was prompt and pleasant when he showed up. After walking through my house he advised me he had to leave and would be back in 30-45 minutes to go to the hub for our... More...
(Cable TV, Phone, Internet)
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Inconvenience
AttUverse Consumer Complaint
Att is supposed to be a fortune 500 company right?
Get this they disconnected my uverse and suspended my account had me mixed up with another customer that was supposed to be canceled because they did not pay got the account # messed up by one digit my account got suspended by accident. I know... More...
(Cable TV, Phone, Internet)
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Promotion
AttUverse Consumer Complaint
I was told that I would get a promotional reward when I had the att-u-verse package installed in Feb. 2008 but I never got it. Now they tell me that it is too late to received the reward after I had turned in my request but never receiving it. Why didn't I get my reward? Why can't I... More...
(Cable TV, Phone, Internet)
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wish i had read these first
AttUverse Consumer Complaint
wish i had read the comments on att before dropping comcast. we have channels missing that we are suppose to have and the online/tv photo viewing must not be set up cause i can't get my photos to show on my tv. anyone else have that issue? More...
(Cable TV, Phone, Internet)
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rotten service I am very dissatisfied
AttUverse Consumer Complaint
I am so sick of calling and asking for repair and help. I get the run around and am on hold for hours. I set up an appointment for repair tomorrow morning at 10 and you set it up for 2pm to 4 pm. Get you acts and stories together for the unsuspecting customer who uses your service. Brad or... More...
(Cable TV, Phone, Internet)
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Uverse Nightmare
AttUverse Consumer Complaint
I had Uverse installed for the cable service only or so I thought. During the install I discovered that AT&T Uverse had disconnected my business internet from my home. I lost my static IPs and several thousand dollars of business income. After a week of dealing with their tech support I... More...
(Cable TV, Phone, Internet)
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Tech Support
AttUverse Consumer Complaint
This is going to sound unreal -- but, it's true. Our TV has been "pausing" on a regular basis any time of day for different lengths of time. Tech Support first told us it was because of bad weather in Texas (hurricane in Houston) which we live in Fort Worth. Then Tech Support... More...
(Cable TV, Phone, Internet)
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lack of professionalism
AttUverse Consumer Complaint
I had my ATT Uverse instalaltion about a week ago. They showed up on time and even called me 30 min before arrival. I was pleased until the service person showed up. She had a handsfree talking device on her ear and already talking to another party that was not work related. It took her 4.5 hours... More...
(Cable TV, Phone, Internet)
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Did not show up
AttUverse Consumer Complaint
To who it make concern,I did not received my AT&T U-verse service installed on Aug 13,08 between 12.00-3.00pm for some reason,I did not received any telephone call or anything saying no one was comeing out to my home,Who every had my order did not care about the customer or anything else,I... More...
(Cable TV, Phone, Internet)
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good
AttUverse Consumer Complaint
I just was scheduled to order the att-uverse with cable, internet home phone.
By these reviews it doesn't sound like it is good.
\
Do you suggest I go threw with it or is the service not better then Optimum cable. More...
(Cable TV, Phone, Internet)
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Picture and interrnet freeze
AttUverse Consumer Complaint
The ATTUverse has lots of channels. The problem is Picture freeze. When the picture freeze occurs, the internet is also down. This occurs several times a day and is frustrating. More...
(Cable TV, Phone, Internet)
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Don't do it!
AttUverse Consumer Complaint
Oh where do I begin? UVerse reps came knocking on my door offering a free 30 day trial of Uverse. I went for it.
First problem was the tech set up the system wrong, so we weren't even getting high-def TV. We figured it out after a day. My desktop and laptop kept having issues connecting... More...
(Cable TV, Phone, Internet)
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Great Service
AttUverse Consumer Review
I have ATT Uverse and I think it is a really good service. Customer service is really good they know alot about trouble shooting the system and they can answer any questions about setting up the remote control to recording a show on the dvr. The wait on the phone for a tech to pick up is a very... More...
(Cable TV, Phone, Internet)
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good tech support
AttUverse Consumer Complaint
I have no complaints with tech support.
They have been very kind and helpful
when I have called and solved the problem or helped me to do so.
Customer Service and billing!!!! That is another story. It is like the left hand doesnt know what the right hand is doing. I dont blame the... More...
(Cable TV, Phone, Internet)
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In The Dark
AttUverse Consumer Complaint
True, the tech support at Uverse is laughable. When I called, the tech explained that he looked for my answers on their info channel 411.
Also, what they don't tell you, is that if have a set-top dvd recorder, you will not be able to copy even very old movies onto dvd because unlike cable... More...
(Cable TV, Phone, Internet)
AttUverse Comments