Ashley Furniture Reviews, Complaints and Compliments

wendell says: (2 months ago)

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I am VERY unhappy with a chair I bought from Ashley and the response from customer service is ridiculous. How you think you can rip people off with inferior products is beyond me, and I don't appreciate being talked to like I'm an idiot. I am a college graduate and I hope not teaching one of your children.
Fading in 10 months is not something I did. There are 2 adults who live in this house and we work all day, so you do the math as to how much use that chair has gotten. As was suggested to me, NOTHING has been put on that chair in the way of a cleaning. Why would I do that.....as also suggested. Sure I got all kinds of warranties, but they include everything except fabric fading which leads me to believe I have been nothing but deceived. I'm sure, as usual, you will do nothing about this complaint except maybe say you're sorry (not acceptable) and I will do everything in my power to discredit Ashley Furniture. I will tell every one I know what a ridiculous rip off your store is and how you DO NOT back up inferior merchandise. Too bad, I thought you were a quality store.

Toby says: (5 months ago)

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I purchased a recliner and couch from Ashley's Furniture and had nothing but trouble from day 1. I tried to resolve the problem with them but they do not stand behind their products. They were rude and did not stand behind their arrantee. I complained 6 weeks after I got the set and they stalled and procrastinated and gave the worst excuses for not wanting to do something about it. I am planning on taking them to small claims court to resolve the problem. They were very arrogant and told me they never lost a case. If anyone can tell me if they evr had the same experience and took them to court, I would appreciate if you would let me know what the end result was.MFy e-mail is minniemouse.18@netzero.net