Monday, November 5, 2007 – 2:40 PM MST
The Business Journal of Phoenix – by Mike Sunnucks Phoenix Business Journal
US Airways Group Inc. had the highest percentage of consumer complaints of major U.S. airlines for the month of September as well as for the first nine months of the year.
The U.S. Department of Transportation reported Monday that US Airways (NYSE:LCC) had 2.13 complaints for every 100,000 passengers. That ranked the Tempe-based airline 20th among the top 20 major U.S. carriers. Delta Air Lines was next in line with 2.11 complaints per 100,000 passengers. Aloha Airlines scored the best with no complaints during September.
US Airways also had the highest percentage of consumer gripes for January through September with 3.43 complaints per 100,000 passengers, followed by United Airlines. Aloha had the best score followed by Southwest Airlines, according to the USDOT.