Article from PC world about how companies should handle customer service issues and how suing could backfire and make the company look worse.
From Tech inciter. By David Coursey
Horizon Group Management has probably by now figured out that suing a tenant over an uncomplimentary tweet was probably not the best course. If the company had been worried that a tweet about a supposedly moldy apartment would damage its reputation, it has certainly magnified that effect probably millions of times.
Forgive me if, should I move to Chicago, I choose not to rent from a company that describes itself as a “sue first and ask questions later kind of an organization” as though it is a virtue. Moldy apartment or not.
What should businesses learn from this incident?
Read entire article.