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Posts Tagged ‘Pledge’ challenges companies to take the customer service “Pledge” this holiday shopping season

Tuesday, December 4th, 2007

Leading website for customer service reviews invites business to demonstrate commitment to consumers and put up or shut up

New York, NY, December 4, 2007 – a leading online customer service review site today announced the launch of “The Pledge Challenge” for companies that want to differentiate themselves this competitive and budget constrained Holiday season. The “Pledge” allows participating companies to demonstrate to online cyber shoppers and offline consumers that they care about Customer Service and satisfaction as much as the bottom line.

The Measuredup “Pledge” is a free downloadable customer service statement and logo that companies can download for free from the website and post on their own websites so that consumers know that management, the company and brand are committed to trying to meet the consumers customer service needs.

The site founded by Marc Karasu is designed to address the customer service void growing in the wake of technology’s fast pace forward. The rise in Internet shopping, automated voice systems, outsourced—and off shored—customer service departments and other technology-driven trends have served mainly to distance customers from companies rather than bring them closer together. And while the Internet has helped customers become more informed in their purchasing decisions, it hasn’t given consumers an avenue for holding businesses accountable for their customer service. addresses and resolves this void in a way that is both fun and empowering to consumers and valuable to companies who can use this information to improve and to create a conversation with consumers.

Through the site, users can rate businesses or services on a 5-point scale in many categories from the expected to the unusual.

Measuredup gives new meaning to the phrase “The Customer is always right.”

About is a leading Customer Service review networking site where consumers rate and review their customer service and brand experiences in a public forum. The site’s founder, frustrated by an increase in incompetent, rude and outright abusive treatment by businesses both large and small, sought to develop a platform where consumers could share their experiences, vent or praise as appropriate and, ultimately, effect change.

For interviews, quotes or discussion please call the founder and President of, Marc Karasu. Contact info available here and on the site at

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