http://www.oag.state.ny.us/press/2008/may/may27a_08.html
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Court Rules that Dell Engaged in Fraud, False Advertising, and Deceptive Business Practices
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Companies to Pay Restitution and Forfeit Unlawfully Earned Profits

According to the decision, Dell deprived consumers of the technical support to which they were entitled under their warranty or service contract by:

• Repeatedly failing to provide timely onsite repair to consumers who purchased service contracts promising “onsite” and expedited service;

• Pressuring consumers, including those who purchased service contracts promising “onsite” repair, to remove the external cover of their computer and remove, reinstall, and manipulate hardware components;

• Discouraging consumers from seeking technical support; those who called Dell’s toll free number were subjected to long wait times, repeated transfers, and frequent disconnections; and

• Failing to provide rebates that were promised to consumers.

(FULL TEXT AT LINK ABOVE)