MeasuredUp Customer Service and Small Business Marketing Blog » Amazon

Posts Tagged ‘Amazon’

 Amazon-Zappos Highlights Customer Service

Friday, July 31st, 2009

Article about Zappos and great customer service.  By Elizabeth Blackwell.

At the

SEATTLE (TheStreet) — It’s Business 101: Happy customers become regular customers. And maintaining a core of regulars can be less time-consuming and expensive than constantly marketing to attract new business.

But can a company thrive by making customer service the centerpiece of its mission? Yes, in the case of online shoe retailer, which was recently acquired by Amazon(AMZN Quote). Selling shoes isn’t exactly a game-changing or particularly high-margin business. What sets Zappos apart, and attracted Amazon, is its customer-focused culture and buyer loyalty.

Could above-and-beyond customer service make your business stand out, too?

Read entire article.

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team