MeasuredUp Customer Service and Small Business Marketing Blog » Amazon

Posts Tagged ‘Amazon’

 Amazon-Zappos Highlights Customer Service

Friday, July 31st, 2009

Article about Zappos and great customer service.  By Elizabeth Blackwell.

At the thestreet.com

SEATTLE (TheStreet) — It’s Business 101: Happy customers become regular customers. And maintaining a core of regulars can be less time-consuming and expensive than constantly marketing to attract new business.

But can a company thrive by making customer service the centerpiece of its mission? Yes, in the case of online shoe retailer Zappos.com, which was recently acquired by Amazon(AMZN Quote). Selling shoes isn’t exactly a game-changing or particularly high-margin business. What sets Zappos apart, and attracted Amazon, is its customer-focused culture and buyer loyalty.

Could above-and-beyond customer service make your business stand out, too?

Read entire article.

http://www.thestreet.com/story/10555441/1/amazon-zappos-highlights-customer-service.html?cm_ven=GOOGLEFI

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team