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 How to get to a real person when trying to reach a company

Friday, January 4th, 2008

We have all tried calling companies to complain or ask questions only to be put into endless electronic prompts or messages that lead nowhere as we get more and more frustrated.

All we want is to speak to someone and then the issue would eaily and quickly be resolved.

But how do you get a real person on the phone.

Here are the best ways to do it:

- Do not answer the prompts.  Simply wait for a person to get on the line.  Many times these electronic systems do not know what to do when no one presses any keys and then they transfer you to a person.

- Simply keep pressing the number zero while at the same time saying Customer Service over and over again.  This will often transfer you to a person.

If neither of these works then keep along with the electronic system looking for an opportunity to connect to a real person.

Once you get a real person, right away ask them their name and extension and give them your number in case you get disconnected.  This creates a dialog and makes it more accountable forcing the rep to pay attention and be professional.  They do not want to get into trouble.

One other thing you can do with companies that really try to give you the runaround and avoid putting on a real customer service person is to write a review about them on www.Measuredup.com  It is free and easy to do.

When you do this you are telling other Measuredup users and consumers about the issue and your review is indexed on Measuredup and on search engines where other people will find them when searching for a company.  Doing this forces companies to pay more attention to you, revise their customer service and do a better job of interaction with consumers. Measuredup is a great way to complain or praise a company and their customer service in a public forum where others can read about the issue and make their own comments.

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