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 L.L.Bean Still Tops In Customer Service

From article in Mediapost. By Sarah Mahoney

Customers of L.L. Bean aren’t just wearing their duck boots, they’re feeling the love.

The Freeport, Maine-based retailer once again landed in the No. 1 spot in the National Retail Federation/American Express Customers’ Choice survey, followed by Overstock.com, Zappos.com and Amazon.com. (All four ranked in precisely the same order as last year’s survey.)

QVC jumped into No. 5, followed by Coldwater Creek; HSN; Lands’ End, a division of Sears, and JCPenney. Nordstrom and Kohl’s tied for the 10th spot.

Read the article here: http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=120495&nid=109870

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