From Portland Business Journal: Unlock the mystery of great customer service“…to develop great service is no mystery. You just have to follow a few basic rules and then consistently adhere to them. The concepts are simple and have been around for centuries, with people being the main ingredient. Remember: Technology is there only to assist us in the process. Here are the six basic reasons customer service fails: * Employees don’t like what they do. * Not asking enough questions. * No specific training. * Poor listening skills. * Not using common sense. “Click here to read the full article, including detailed discussion on the six reasons customer service fails.MeasuredUp’s number one goal is to help bring back the age of truly great customer service; which is why we’ve created a platform for both consumers and companies where they can connect, share concerns, and solve customer service problems. We give companies the tools they need to ask more questions and be better listeners with Direct Connect. And we give consumers the tools they need in order to help them feel heard with the ability to write a review and/or create a support ticket as well as easy access to other useful consumer resources.We’ve already heard from countless consumers and companies alike that the MeasuredUp process works! You can help MeasuredUp bring back great customer service - companies: register today at MeasuredUp to claim your company profile – consumers: create an account and write your own review about a product or service experience. Good or bad, we want to hear about it!
New York, NY
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