33 states reached a settlement with Texas-based computer manufacturing company, Dell after consumer complaints rose to a level that brought the attention of numerous State Attorneys General.
The complaints against Dell range from warranties and service guarantees not being honored to unpaid rebates as well as falsified financing offers.
The settlement carries with it a 3.3 million dollar price tag and the requirement that Dell be more responsive to customer service issues, repair requests, and issue rebates in a timely manner.
Dell is required to pay claims made until April 13th, 2009 by eligible consumers. Consumers who are interested in finding out if they qualify for inclusion in the settlement payout should contact their State Attorney General’s office. To find out more about getting in touch with your local Attorney General, visit MeasuredUp’s Consumer Resources page.