MeasuredUp Customer Service and Small Business Marketing Blog » Blog Archive » BBB gives advice on how to respond to online customer complaints

 BBB gives advice on how to respond to online customer complaints

The old adage is that a satisfied customer will tell three people and an unsatisfied customer will tell 10. However, with the advent of blogs, Twitter and YouTube, disgruntled customers can now share their rant about a company for the whole world to hear. Consumers are taking their complaints online. The Better Business Bureau advises that responding to complaints is necessary if a company wants to maintain a reputation for great customer service.

“The Internet empowers customers to air their grievances like a megaphone to the world which can be a scary prospect for a business owner,” said Kathy Barrett, BBB president. “Instead of being scared, companies should view the Internet as a great tool to work directly with disgruntled customers, fix the issue and hopefully turn them into a repeat customer.”

Tags: , ,

Leave a Reply

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team